(Weeks 0 - 10) Team member in training phase
• Learn the daily processes, product knowledge, service model and our unique culture
• Work with Training Directors(Monica Muniz & Aaron Funk) going through process as a new Team Member
• Embrace, absorb and model our Core Values and the Core Four
• Journal your experience and share it at the end of the 3 months
• Secure a strong procedural understand, on which everything else is built
• Master the basics through exhaustive repetition. It will become like muscle memory
(Weeks 11 - 14) Certified Trainer - Can you model, teach and coach?
• Become Certified in all e-Train modules
• Complete CFAWAX certified trainer course
• Apply for Certified Trainer Course through the CFA Support Center
• Train and re-train team members from day 1 through Advanced
(Weeks 15 -28) Create great guest & team member experiences
• Lead day part shifts
• Understand & impact productivity
• Complete shift leadership classes
• Run shifts with a mentor for 1 month
• Show proficiencies in shift leadership tools and checklists
• Seek opportunities to improve and lead the team to improve the guest experience (World Class)
• Manage day to day shift operations
• Identify and solve real problems
(Weeks 29 -30) Culinary Team Leader - Operations, quality & safety
• Complete any remaining culinary training
• Acquire Servsafe certification
• Master all systems to ensure food quality and safety
• Learn & implement needed strategies to maintain a clean, safe “World Class” kitchen environment
(Weeks 31 -38) Director - Gain valuable experience in the critical areas of the business
• Begin quarterly coaching with Philip Browne, Operator
Front Counter Operations (vacant) :
• Executes Raving Fan Strategy toward delivering a WORLD CLASS guest experience
• Mentor Team Leaders in WORLD CLASS shift management
• Train and emphasize 2MS & Core Four
• Lead from the front
Quality (vacant) :
• Report to leadership team weekly on CEM data
• Educate team team members of CEM scores
• Identify areas of opportunity in CEM performance based on our goals
• Intake of Social Media comments for guest perceptions
Drive-Thru :
• Primary cheer leader and coach for the DT operations
• Form productive DT team with World Class results
• Create goals, track progress, incentivize DT results
• Engage daily in DT operations
Training :
• Recruit, interview and select new team members
• Coordinate new and experienced team member training
• Develop CFAWAX certified trainers
• Keep team members informed of product and process roll-outs and changes
Culinary :
• Oversee all kitchen operations
• Ensure WORLD CLASS Remarkable food and guest EXPERIENCE goals are met
• Use systems to ensure to ensure policies and quality standards are being upheld
• Maintain healthy but minimal stock levels and properly operating equipment
Marketing :
• Leverage “Emotional Connections Market(EC)” to increase inside sales
• Plan and execute marketing and EC events
• Coach team members in suggestive selling and other marketing strategies to maximize sales and satisfaction
Financial Return :
• Monitor monthly costs based on goals and make decisions accordingly
• Complete team member schedule
• Use cost control and theft prevention systems
• Ensure entire team has a cost control and sales growth mindset
Operations :
• Oversee daily operations of entire restaurant
• Serve the directors in their area of the business
• Facilitate communication and meetings of the High Performance Leadership Team
• Collaborate with Operator on key business or people decisions
• Hold all leadership roles accountable to their responsibilities
• Ensure profitability through increasing sales and controlling all costs
• Identify and develop new and current leaders
• Ensure all health and safety procedures are followed ALL DAY, EVERY DAY
• Ensure WORLD CLASS goals are achieved